Shipping & Returns
Shipping Policy
Shipping Policy
Thank you for choosing LoweMart! We are committed to providing you with a seamless shopping experience. Please review our shipping policy below:
Shipping Times
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Orders are shipped directly from our suppliers in China.
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Please allow 6 to 8 weeks for your order to arrive, as international shipments may experience occasional delays.
Tracking Information
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Once your order has shipped, you will receive an email with tracking details.
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You can monitor your shipment's progress and estimated delivery through the tracking link provided.
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Customs and Duties
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International orders may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information.
Lost or Delayed Packages
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While we make every effort to ensure timely delivery, please note that customs processing and international logistics may cause occasional delays.
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If your order has not arrived within the specified time frame, please contact our customer support team, and we’ll assist in tracking your package.
Return & Exchange Policy
Return Policy
At LoweMart, we want you to be fully satisfied with your purchase! If you’re not happy with your shoes, please review our return policy below:
Eligibility for Returns
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Returns are accepted within 30 days of purchase.
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Items must be in their original, unworn condition, with tags and packaging intact.
Non-Returnable Items
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Sale items, gift cards, and final clearance items are not eligible for return.
Return Process
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To initiate a return, please contact our customer service team with your order details.
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Once approved, please return the item in its original packaging.
Refunds
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Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
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Please note that any shipping fees are non-refundable.
Exchanges
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We offer exchanges for a different size or color, subject to availability. Contact us to confirm if the desired size or style is available.
Thank you for shopping with LoweMart! We’re here to make sure you love your purchase.